Returns and Refunds Policy
Unwanted Goods
You may return most items purchased from Nubian Royale within 14 days of receiving your order, provided that the goods are unused, undamaged, and in their original condition, with all tags, packaging, and accessories intact.
If you wish to return an unwanted item, please email us at cs@nubianroyale.com within 14 days from the date the goods were received by you, or by a third party (other than the carrier) who accepted delivery on your behalf.
Please note that we cannot accept returns for items that are unsuitable for return due to health protection or hygiene reasons, where these have been unsealed after delivery.
Once your return has been authorised, you will be responsible for the return shipping costs. We strongly recommend using a tracked or signed-for postal service and retaining your proof of postage to confirm that the item has been returned safely.
Faulty Goods
All our products undergo rigorous quality checks. However, if you believe you have received faulty goods, please contact us at cs@nubianroyale.com, providing:
- A detailed description of the fault, and
- Photographic and/or video evidence of the issue.
If the fault cannot be resolved remotely, we will either:
- Provide a prepaid return label, or
- Refund your return shipping costs, as appropriate.
Refunds
Refunds will be processed to your original payment method within 7 days of receiving your returned goods.
Please note that we may withhold or reduce a refund if the returned items are found to be used, damaged, or not in their original condition.
For all authorised returns, a return address will be provided. Please ensure the item is carefully packaged to avoid damage during transit, as this may affect your eligibility for a full refund.